Airgas：一种成功的以客户为中心的方法
A number of milestones were achieved in 2018 byAirgas，液化空气集团在美国的子公司，于2016年被集团收购。2019年第一季度，累计协同效应达到3亿美元的目标，比计划提前了一年多，证实了这一行动的成功。由于其独特的多渠道方法，包括电子商务、电话销售团队和950多家零售分支机构的大型网络，Airgas完全有能力抓住增长机会。
customers
retail branches
A symbolic milestone was achieved in 2018 with第e 500第acquisition in Airgas’ history– a perfect illustration of its successful development model aimed at strengthening its network and proximity with local customers to grow. The company went one step forward in customer-centricity with the expansion of its Welding Efficiency Analysis program, which helps customers evaluate and improve their welding processes, allowing them to be more competitive in their market. Based on decades of experience and customer data from around the country and across many industries, this program includes onsite analysis and offsite courses to help customers boost quality, productivity and profitability.
Airgas成功的以客户为中心的方法的另一个例子是该公司开发的“一站式服务”，为客户提供全套的气体、设备、安全产品和服务，以简化其运营。这种方法对公司来说是一种有竞争力的资产。
2018年交易
deliveries in 2018
Large Industries: helping our customers grow
墨西哥湾沿岸的化学和石化工业正在加速发展，需要快速增长的工业气体。这一积极势头导致2018年与主要工业盆地的主要客户签订了几项大型合同。液化空气公司的资产，包括其广泛的墨西哥湾沿岸管道网络，使这些高容量的需要得到高水平的可靠性。与世界上最大的塑料、化工和炼油公司之一的利昂德巴塞尔公司签署了两项长期合同：第一项合同将为德克萨斯州Channelview正在建设的一个新的石油化工厂提供氧气；第二项合同将为该厂提供蒸汽、电力和燃料，将处理后的水和氮气输送至位于Bayport区域的另一个LyondellBasell装置。
Several large contract wins in 2018 with major customers in key industrial basins
另一个重要的里程碑是在2018年，Natpaleus在德克萨斯州博蒙特（Beaumont）的甲醇厂（迄今为止北美最大的甲醇厂）投产。该工厂包括液化空气公司的全部技术，从装置设计和建造到氧气、氮气和氩气的生产。它还整合了该集团的专有技术™ 将天然气转化为甲醇的技术。
为了进一步提高供应的可靠性、效率和灵活性，2018年，液化空气集团加快了其智能创新运营计划的部署（见第19页），它利用数字技术的最新进展来改变集团运营生产部门的方式，并实现下一步的卓越运营。美国目前有超过65家生产单位受到远程监控，例如，重点放在预测性维护上。已经开发和实施了650多个预测分析模型，以帮助在维护问题影响客户之前识别和预防维护问题。因此，集团可以更好地预测和满足客户的需求，全天候服务。
Preparing the future
To help its customers face their operational challenges, Air Liquide relies on a unique open innovation approach and a worldwide network of Innovation Campuses. In November 2018, the Group opened an Advanced Fabrication Center at its Delaware Innovation Campus.
A manufacturing expertise center with advanced training, testing and development platforms, the center involves customers and industrial partners early in the innovation process to accelerate the development of added-value solutions – from finding optimal process gas compositions to augmenting process efficiency and operational safety, health and sustainability
受益于液化空气集团的创新中心capacity and Airgas’ deep market knowledge and customer base. Located at the heart of the world’s largest metal manufacturing market, it will allow new solutions in innovative fields such as advanced plasma cutting, cobotic welding (discipline focusing on direct or remote interaction between an operator and a robotic system) and additive manufacturing to be brought to market rapidly.
Towards a new low-carbon society
Beyond the development of innovative solutions to meet its customers’ needs, Air Liquide is paving the way for the emergence of a new low-carbon society, in particular thanks to its leading role in the development of hydrogen production and applications. The Group will invest over 150 million U.S. dollars to build the世界第一套液氢生产装置致力于氢释放埃拉gy markets. Located in the western U.S., the plant will have a capacity of nearly 30 tons of liquid hydrogen per day – an amount that can fuel 35,000 Fuel Cell Electric Vehicles (FCEV). Through this investment, Air Liquide will enable the large-scale deployment of hydrogen-powered mobility on the West Coast, providing a reliable supply solution to help fuel the 40,000 FCEVs expected on the roads of California by 2022.
