As the digital revolution transforms every business sector, including industry 4.0, robotics and artificial intelligence, Air Liquide offers a people-centric approach that places new technology at the heart of its digital transformation. The result is improved performance, along with an enhanced customer and employee experience.
数字转型对于行业而言是不可避免的。大数据，betway旗舰版下载物联网，云计算和人工智能等新技术正在进入每个活动部门。到2024年，2017年全球工业市场4.0市场可占1550亿美元，而2017年为660亿美元1. New uses are proliferating, the rate of change is accelerating and industrial customers are adopting the same habits as consumers in daily life, especially when it comes to responsiveness and an increasingly seamless, enhanced and personalized experience.
空气液化空气在几乎每个经济部门为近200万个工业客户提供服务：食品和制药，钢铁生产，能源，化工，汽车制造，航空等在这些非常多样化的市场的核心，本集团处于素质位置观察和检测新需求并在源使用。这非常靠近，结合大量客户，现场员工和资产（植物，设施，汽缸等），提供理想的游乐场，用于开发专注于客户和员工体验的新解决方案。
Seen very early on as a remarkable performance driver, digital technology is now increasingly integrated into the Group’s services and working methods. In just a few years, this transformation has occurred at every level of the organization: manufacturing, logistics, traceability, operational performance, on-site and truck safety, a simplified employee experience with a single online work platform, and more...
“我们最大的优势是相信数字化不仅仅是平均实施技术。这是关于把人们放在首位。上游，这意味着基于对客户问题的深入观察，创造全新的服务和产品。在下游，通过从事员工并开发新技能，我们将组织变得不断使它更加敏捷。
“
Olivier Delabroy
Air Liquide的工业商业线副总裁包装气体
The infinite potential of digital technology serving our operations
The objective is to respond more effectively in real time to customers’ varying supply needs. Launched in France in 2015, the SIO program is now deployed in Europe, the United States, Asia Pacific and the Middle East. At the end of 2019, Air Liquide inaugurated its first automated order preparation system at the gas cylinder packaging plant in Feyzin, France. This offers numerous benefits: increased operational efficiency, a clear improvement in the quality of service provided to customers, and reduced handling by operators.
如果在设计和数字化期间，在最早的项目阶段和跨职能团队期间，没有植物运营商的参与，这种技术进步将无法参与。
New ways of working
—The successful deployment of new technologies depends largely on users’ (customers’ or employees’) ability to adopt them. The Group is committed to developing a digital culture as well as internal expertise, and this transformation involves new, more collaborative and cross-functional working styles. This was the spirit behind the creation of our Digital Fabs in 2016. Focusing on a business line or function, these fabs bring together diverse teams from Air Liquide operations, business lines and R&D, as well as digital/IT experts: developers, data scientists, designers and user research specialists. This latter resource enables Air Liquide to further its understanding of customers’ and employees’ needs and behaviors (user journey, qualitative studies, etc.) to maximize the adoption of new technologies for a continually enhanced experience.
与客户共同建设
它是一个真正的焊接器，在竞争激烈的市场中工作，需要管理许多限制，包括天然气供应。使用Qlixbi，它们收到一个尖端连接器，将其焊接站和气瓶在一次点击中连接。
Continuous supply is ensured by connected services that enable the user to monitor their gas reserves online and automatically replenish supplies, while facilitating collaboration between workshop teams.
为人们提供的技术的另一个例子是“Cobots”或协作机器人，帮助运营商执行任务。这是Botx焊工的情况，该解决方案是由液化空气的美国空民公司和红达弧分支机构，创新校园特拉华州和初创企业和普通机器人开发的解决方案。使用焊机专业知识设计，此Cobot被编程为为行业标准进行广泛的焊接操作。作为研讨会助理，Botx焊机是一种灵活的方法，可以弥补焊接市场缺乏劳动力的缺点。
优化和更好的综合客户旅程
As industrial customers expect an increasingly simple and seamless procurement relationship, Air Liquide is reinforcing its multichannel distribution strategy, combining physical presence with e-commerce. In the United States,气虎队offers a unique integrated approach incorporating its network of more than 900 sales outlets nationwide, its telemarketing team and its e-commerce portal. The aim is to offer customers the best possible service, based on simplicity, speed and efficiency. In Europe, Air Liquide has rolled out, in addition to the distributor network, the myGAS digital portal and mobile app, to cover the entire customer journey, from stock management and ordering to tank level monitoring. This partnership approach is intended to help customers (craftsmen and small to medium business owners) increase their everyday efficiency.
液化空气puts people at the heart of its customer-centric transformation to meet today’s imperatives for simple, effective service – a transformation that generates value for all the Group’s stakeholders.
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